Inspect → ticket → resolve
The RISK-FOR-017 Master Physical Security Survey as a configurable digital checklist (23 sections, 185 questions). Every failed check becomes a supplier ticket or an internal task automatically. It is emailed to the supplier under their agreed SLA, escalated by rules set per question and severity, and closed only once the evidence has been verified. Status colours match the SCO app: green pass, orange routine fail, magenta critical / escalated, grey pending.
1 · BUILDChecklist builderSections, questions, failing answer (Yes or No), N/A, photo rules
2 · CONFIGUREEscalation per questionRoute to supplier category or internal role · chain per severity
3 · INSPECTRun the surveyTap Yes / No / N/A · offline · fails need a photo
4 · TICKETAuto-log the callSupplier emailed with ticket ID, photos and SLA due times
5 · TRACKSLA clocks & escalationReminders at % of SLA · breaches move up the L1→L3 ladder
6 · CLOSEEvidence & verifyResponsible person uploads · verifier approves or challenges
Client-agnostic rolesEvery reminder, escalation and approval refers to a role the client defines (e.g. Surveyor, Responsible person, Site manager), never a fixed job title.
Configurable failing answerEach question sets which answer is a fail. 3.3, 9.2 and 18.9 fail on YES. Section 24 is info only and feeds the risk score.
Supplier or internalPhysical faults go to the supplier for that category. People and process failures become internal tasks.
SLA from the contractEach supplier has P1–P4 response / on-site / fix times. Severity sets the priority (Critical→P1 … Low→P4).
Suppliers work by emailNo supplier login. Replies are threaded by ticket ID, and the client’s responsible person uploads the evidence.
Same evidence process as SCOPhoto, re-test and note. The verifier is set by severity, and critical items cannot be self-closed.
Android phone
Key screens. The interactive version is in the other two files.
Android tablet
Nav rail, list and detail. The same app on a larger screen.